Infinity Technical Support
Tiered Remote Support
24/7 Support: Around-the-clock access to a dedicated engineer with immediate response via email and mobile contact.
Office Hours Support: Assistance during standard office hours with a guaranteed response within 2 working hours. Weekend and public holiday options are available.
Ad-Hoc Support: Technical help via email and phone, with best efforts to allocate an engineer within 24 hours.
Infinity Remote Technical Support Services Client Benefits
- Wherever the location, rotating equipment can be connected and monitored with full Client access control
- Benefits from OEM-trained Specialist Engineers with extensive Product Knowledge
- Ability to Identify potential problems before they impact commercial operation
- Trending of data and remote troubleshooting assistance
- Early Warning Notification through Daily Monitoring
- Remote assistance with any technical issue